Last updated: 25 May 2026
At Classic Bootique, we want you to feel confident shopping with us.
If you are not fully satisfied with your order, we offer a 30-day return policy on eligible items.
To qualify for a return:
Items must be returned within 30 days of delivery.
Items must be unused, unworn, unwashed, and in original condition.
Original packaging should be included where possible.
We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return:
Worn or washed items
Damaged items caused by misuse
Customised or personalised products
Final sale items
Gift cards
To request a return, contact:
support@classicbootique.com
Please include:
Order number
Full name
Reason for return
Photos if item is damaged or incorrect
Customers must wait for return approval instructions before sending any items back.
Approved returns should be sent to:
Classic Bootique Limited
Unit TC05
1 Rocky Lane
Aston
Birmingham
B6 5RQ
United Kingdom
Customers are responsible for all return shipping costs unless the item received is incorrect, defective, or damaged upon arrival.
Original shipping charges are non-refundable unless otherwise required by applicable consumer law.
We recommend using a tracked shipping service when returning items, as Classic Bootique is not responsible for returns lost or damaged during transit.
Original shipping costs are non-refundable unless required by law.
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for refunds to appear depending on your payment provider.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Where appropriate, we may offer:
Replacement product
Partial refund
Full refund
If you have not received your refund:
Check your bank account
Contact your payment provider
Contact your bank
If issues continue, contact us at support@classicbootique.com.
Nothing in this Refund Policy affects your statutory rights under UK consumer law.
